Overview

This policy explains how refund requests are evaluated and processed to ensure fairness and consistency for all users.

Eligibility for Refunds

Refunds may be approved for duplicate charges, billing errors, or confirmed service failures. Other cases are reviewed individually.

Non-Refundable Situations

Some services and digital products become non-refundable once delivered or accessed. Users should review service terms before purchase.

Refund Process

Requests must include transaction details and explanation. Approved refunds are issued via the original payment method.

Partial or Conditional Refunds

Partial refunds may be granted for incomplete service delivery. Conditions vary by case.

Disputes and Resolution

Users may submit documentation for disputed cases. We aim for transparent and equitable resolutions.

Processing Time

Refunds typically process within 5–10 business days depending on financial institutions.

Exceptions and Limitations

Refunds are not granted for misuse, fraud, or violations of service terms. Final decisions are binding.

Policy Updates

Refund terms may be updated periodically. The latest version will always be displayed here.